Customer Service Manager

Customer Service Manager (Part Time)
Temporary role to start ASAP for 3-6 months
£24.87 per hour
Location: Histon
Hours per week: 17.5 - can be worked to suit you but much be on site in Histon

Join Our Client as a Customer Service Manager and lead a dynamic team in delivering exceptional customer experiences. Operating within the community housing sector, Our Client is renowned for fostering a supportive and innovative environment that values growth, collaboration, and community impact. 

In this strategic role, you will oversee a team responsible for frontline customer interactions, ensuring issues are resolved promptly and service standards are consistently met. This part-time position offers flexibility, with 17.5 hours per week, tailored to fit your schedule, while working on-site to maintain close team engagement.

Key responsibilities include:

• Leading and motivating the customer service team, including Advisers and Lettings Co-ordinators.
• Ensuring high-quality service delivery through effective team management.
• Overseeing customer interactions via phone, email, and face-to-face.
• Developing reports and analysing data to identify opportunities for service enhancements.
• Supporting team development through coaching and training initiatives.
• Maintaining efficient procedures and adhering to health and safety policies.

Additional skills that will strengthen your application include:

• Social housing sector experience.
• Proficiency with IT systems, including MS Office and performance management software.
• Knowledge of equality and diversity principles.

The ideal candidate will possess a minimum of three years' experience in a customer service or administrative role, complemented by a relevant educational background. You will be committed to providing an inclusive, supportive environment and eager to contribute to continuous improvement within the team.

If you are a motivated leader with a passion for delivering outstanding customer service and want to be part of a forward-thinking organisation, we encourage you to submit your CV. This is your chance to step into a pivotal role that offers both challenge and reward — seize the opportunity to make a real impact!