Customer Services Co-ordinator

An exciting opportunity has arisen for a Service Coordinator to join a busy and collaborative team. This role is perfect for someone who enjoys organisation, problem-solving and delivering excellent customer service while coordinating multiple activities in a fast-paced environment.

You'll be responsible for managing service requests from start to finish, ensuring customers receive a smooth and professional experience throughout. Working closely with engineers, subcontractors and internal teams, you'll play a key role in keeping operations running efficiently and ensuring work is completed to the highest standards. 

Key Responsibilities

• Manage customer service enquiries and requests from initial contact through to completion. 
• Coordinate engineers and specialist contractors to deliver service activities efficiently.
• Prepare and issue quotations and supporting documentation. 
• Monitor ongoing jobs and provide customers with timely progress updates.
• Ensure accurate record keeping, reporting and administration. 
• Support invoicing, purchasing and general operational processes. 
• Work collaboratively with colleagues across the business to maintain high levels of customer satisfaction. 

About You

• Previous experience in a customer service, administration, planning or coordination role.
• Strong communication skills with the ability to build positive relationships.
• Excellent organisational skills and attention to detail.
• Comfortable managing multiple priorities and working to deadlines.
• Confident using Microsoft Office applications.
• A proactive and professional approach with a willingness to learn.

What's on Offer?

• Hybrid working
• 37-hour working week
• Supportive team environment
• Varied and rewarding role
• Competitive salary and benefits package

This is a fantastic opportunity to join a growing organisation where your organisational skills, customer focus and ability to keep things moving will make a real difference from day one.