Sales Administrator

Sales Administrator 
Office Based, Mon-Fri
Near Kings Lynn

We are seeking an organised and customer-focused Sales Administrator to join a busy sales office team. This role combines sales administration, customer service, and proactive sales support, making it ideal for someone who enjoys building customer relationships and thrives in a fast-paced environment.

You will be the primary point of contact for customers, taking orders and payments, maintaining customer records, and supporting sales growth through proactive follow-up of enquiries and quotations.

Key Responsibilities:

• Process customer orders and payments accurately using sales and accounting systems.
• Create and maintain customer account records.
• Prepare sales documentation and maintain accurate customer information.
• Support export order processing and associated documentation (full training provided).

Customer Service & Sales Support:

• Handle customer enquiries via telephone and email.
• Make outbound calls to existing and prospective customers.
• Follow up quotations, enquiries, and sales opportunities to maximise conversion.
• Resolve customer issues professionally and escalate where necessary.
• Support credit control processes, including monitoring credit limits and assisting with overdue invoice follow-up.

General Duties:

• Liaise with logistics providers regarding deliveries.
• Follow company policies, procedures, and compliance requirements.
• Contribute to process improvements and operational efficiency.

About You Essential Skills & Experience:

• Previous administration experience, ideally within a sales, customer service, or order-processing environment.
• Strong IT skills, including Microsoft Office applications.
• Experience dealing directly with customers by phone and email.
• Confidence making outbound calls and following up sales opportunities.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• Clear written and verbal communication skills.
• Reliable, flexible, and able to work effectively within a small team.
• Comfortable working in a fast-paced business where priorities can change.

If you are a detail-orientated administrator with strong customer service skills and a proactive approach to sales support, we'd love to hear from you!