Receptionist/Administrator

Exciting Opportunity: Receptionist/Administrator
Permanent role
Salary: £28-30k
Hours: 8.30am - 5pm Monday to Friday
Location: Outskirts of Cambridge City
You must be able to drive and have your own vehicle

Our Client, a leader in the serviced workspace and innovation sector, is seeking a highly motivated and customer-focused Receptionist/Administrator to join their dynamic team. Renowned for fostering a collaborative and forward-thinking environment, our Client offers an engaging workplace where growth, innovation, and excellence are at the core of their culture. This is an exceptional chance to play a pivotal role in shaping the experience of occupiers and visitors within a vibrant centre that champions community and professional development.

This strategic role is integral to maintaining the highest standards of service and operational efficiency. The successful candidate will have a significant impact, ensuring the smooth daily running of the building and delivering a welcoming environment, which is essential to the centre’s continued success and reputation.

Key Responsibilities:

• Deliver a professional and friendly reception service during core working hours, providing a positive first impression to clients and visitors.
• Manage visitor sign-in, wayfinding, and front-of-house support, fostering a welcoming atmosphere.
• Handle incoming and outgoing mail, parcels, and deliveries efficiently.
• Support parking management, assist with queries, and oversee the maintenance of shared areas.
• Coordinate and prepare meeting rooms, including setup, layouts, and AV checks, ensuring all spaces are kept tidy, stocked, and ready for use.
• Oversee daily kitchen and communal area upkeep, including restocking consumables and reporting maintenance issues.
• Act as the first point of contact for IT, facilities, and contractor-related matters, assisting with troubleshooting and liaising with suppliers.
• Contribute to community engagement by promoting events and encouraging occupier interaction.
• Support operational administration, including updating booking systems, managing access controls, and ensuring health and safety standards.

Essential Skills & Experience:

• Proven experience in front-of-house or reception within a managed workspace, hospitality, or similar environment.
• Strong organisational skills, with the ability to prioritise tasks efficiently.
• Excellent customer service and communication skills.
• Ability to work well independently, showing initiative and adaptability.
• Competent in basic IT troubleshooting and Microsoft Office.
• Valid full driving licence and own vehicle, as travel between centres may be required.

Desirable Skills & Experience:

• Experience coordinating facilities and liaising with contractors.
• Familiarity with building management practices.
• Previous experience in a co-working or conference centre setting.

Preferred Education & Experience:

• GCSE or equivalent in Maths and English is essential; a degree level qualification is desirable.
• Hands-on experience in administrative roles with a focus on facilities or customer service.

This is a fantastic opportunity for someone who thrives in a busy environment, values exceptional service, and wants to be part of a vibrant, innovative community. If you meet the criteria and are eager to contribute to an organisation that values its team and community, we encourage you to submit your CV and take the next step in your career journey today!