Head of Operations
Middlesex, South East£70,000 per annum
Job Information
BH-69907
Our client is looking to appoint a Head of Operations to play a key role in its next phase of growth.
Leading field-based technical teams, service operations and support functions, you will strengthen operational performance, bring greater commercial discipline and help create the structure needed for the business to scale successfully. As part of the senior leadership team, you will have significant influence over how the organisation develops.
Key Responsibilities
We are looking for an experienced operational leader who has seen what good looks like within a larger, well-run or scaling organisation and can bring that experience into a growing business.
You will need strong commercial and financial awareness, confidence working with budgets and operational measures, and a track record of leading people through change. Experience of improving operations through technology, automation or AI would also be valuable.
Just as importantly, you will be a credible, pragmatic leader who can operate at senior level while remaining close to the day-to-day realities of the operation.
Package
Competitive salary plus car allowance, performance bonus of up to 20%, pension, life assurance and hybrid working.
Due to the confidential nature of this appointment, further information will be shared with shortlisted candidates under NDA.
Leading field-based technical teams, service operations and support functions, you will strengthen operational performance, bring greater commercial discipline and help create the structure needed for the business to scale successfully. As part of the senior leadership team, you will have significant influence over how the organisation develops.
Key Responsibilities
- Lead operational performance across field-based services, service centres and support functions.
- Introduce clear KPIs, dashboards and greater accountability.
- Take ownership of operational budgets, payroll costs, productivity and profitability.
- Develop high-performing teams and strengthen management capability.
- Ensure excellent customer service is balanced with commercial return.
- Use technology, automation and AI to improve efficiency and performance.
- Support wider growth, change and improvement across the business.
We are looking for an experienced operational leader who has seen what good looks like within a larger, well-run or scaling organisation and can bring that experience into a growing business.
You will need strong commercial and financial awareness, confidence working with budgets and operational measures, and a track record of leading people through change. Experience of improving operations through technology, automation or AI would also be valuable.
Just as importantly, you will be a credible, pragmatic leader who can operate at senior level while remaining close to the day-to-day realities of the operation.
Package
Competitive salary plus car allowance, performance bonus of up to 20%, pension, life assurance and hybrid working.
Due to the confidential nature of this appointment, further information will be shared with shortlisted candidates under NDA.
How to apply?
If you are interested in this role, please apply below.
Submit your CV
To apply for this role please upload your CV.
