IT Manager

IT Manager
Bury St Edmunds (On Site)
 
Opportunity Overview
On behalf of our client, one of Suffolk’s most recognised and successful brands, we are seeking an experienced IT Manager to lead and modernise their IT function across infrastructure, service desk operations, and core business systems.
 
Reporting to the IT Director, this key role combines strategic roadmap development with hands-on management. Our client is an established, highly regarded Suffolk brand with decades of commercial success and an extensive national footprint, offering an exceptional environment for an IT leader looking to drive digital maturity.
 
 
The Role
The IT Manager will oversee both the infrastructure/support operations and business systems functions. The primary goal is delivering a resilient, secure, and scalable technology environment to support daily operations and long-term business goals.
 
Key scope includes acting as the senior technical escalation lead for infrastructure while overseeing cybersecurity initiatives, enterprise applications, vendor relationships, and business continuity planning.
 
Core Responsibilities

• Leadership and Team Management: Direct line management of multi-disciplinary IT staff spanning service desk, infrastructure, and business applications. Manage recruitment, set clear performance goals, conduct regular 1:1s, and foster professional development.
• Service Delivery and Reporting: Oversee SLA monitoring, incident management, and escalation workflows. Compile and present monthly IT performance reports, risk registers, and service metrics to executive leadership.
• Infrastructure and Support Operations: Drive continuous improvement across network, cloud, and hardware infrastructure, serving as the senior technical escalation point.
• Core Business Systems: Oversee the performance, integration, and security of the company’s enterprise platforms and reporting suite. Manage the software roadmap in close coordination with departmental stakeholders.
• Cybersecurity and Governance: Coordinate regular risk assessments, security training, user access policies, and compliance alignment (including GDPR and Cyber Essentials frameworks).
• Business Continuity: Maintain, refine, and regularly test comprehensive IT Disaster Recovery and Business Continuity plans.
• Project Management and Change Control: Lead software rollouts and technical change initiatives with minimal operational disruption.

 
Candidate Requirements

• Leadership Experience: Substantial experience (typically 5+ years) in an IT Manager or equivalent role managing multi-disciplinary IT teams (infrastructure, service desk, and business applications).
• Enterprise Systems Oversight: Proven background managing core enterprise applications (ERP/CRM) and leading the technical staff or external partners supporting them.
• Technical Depth: Solid hands-on experience across modern cloud platforms (Microsoft 365, Azure, Entra ID, Intune) and enterprise networking to act as a credible technical escalation lead.
• IT Service Management: Strong understanding of ITIL-aligned processes (incident, problem, change management, and service metrics).
• Security and Resilience: Demonstrated experience managing cybersecurity controls and updating Business Continuity and DR plans.
• Communication: Outstanding ability to translate complex technical concepts into clear actionable advice for non-technical leadership and department heads.

 
 
Apply Now!