Support Engineer

Support Engineer
£27,000 - £29,000
Location: Near Great Abington (own vehicle essential)
Hybrid Working (3 days on site, 2 days WFH)
 
I'm delighted to be the exclusive recruitment partner for an innovative, technology-led organisation as they look to recruit a Support Engineer. This is a newly created role, supporting customers and internal users with first-line technical support, whilst assisting with the ongoing maintenance, testing and enhancement of key digital platforms.
 
Key Responsibilities

• Provide first-line technical support to customers and internal users.
• Investigate, document and escalate technical issues where required.
• Assist with the maintenance and administration of company websites and online platforms.
• Support testing activities for new products, features and system enhancements.
• Work closely with product, content and commercial teams to deliver effective technical solutions.
• Contribute to ongoing platform improvements and digital initiatives.
• Participate in team planning sessions and take ownership of assigned tasks.
• Produce and maintain clear technical documentation and support materials.
• Engage in continuous learning and professional development.

 
Experience Required

• Strong IT literacy with good knowledge of computer systems and Microsoft Office applications.
• Excellent problem-solving skills and a methodical approach to troubleshooting.
• Strong organisational skills and attention to detail.
• Customer-focused with the ability to communicate effectively with both technical and non-technical users.
• Proactive and self-motivated, with a willingness to take ownership of tasks and see them through to resolution.
• An interest in technology and emerging trends, including AI and digital innovation.
• Experience within a helpdesk, service desk or technical support environment would be beneficial.
• Any exposure to website administration, web technologies, ticketing systems or collaboration tools would be advantageous.

 
Apply Now!